Refund policy

REFUND & RETURN POLICY

Last updated: September 9, 2026

At CONQUEROR, we want you to feel confident in every purchase. If something isn’t right with your order, we’ll do our best to make it right.

RETURNS

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains, odors, deodorant marks, pet hair, or other signs of wear

  • In its original condition

To request a return, contact us at conqueror.supporter@gmail.com with your name and order number.

Once your request is approved, we’ll provide return instructions.

Please do not send your order back without contacting us first.

WRONG SIZE OR CHANGE OF MIND

Ordered the wrong size or decided the item isn’t right for you?

Eligible items may be returned within the 30-day return period.

Customers are responsible for return shipping costs for returns caused by:

  • Ordering the wrong size

  • Ordering the wrong color or product

  • Changing your mind after receiving the order

We strongly recommend reviewing the size guide on the product page before placing your order.

EXCHANGES

Because our products are produced on demand, we do not currently offer automatic product exchanges.

If you need another size, contact us at wearconqueror@gmail.com. In most cases, you can return the eligible item and place a new order for the correct size.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • With the wrong product

  • With the wrong size or color compared with what you ordered

Please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

If we confirm a manufacturing or fulfillment error, we will arrange an appropriate replacement or refund at no additional cost to you.

REFUNDS

Once an approved return is received and inspected, we’ll notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless your order was incorrect, defective, or damaged because of an error on our part.

RETURN SHIPPING

Customers are responsible for return shipping costs on standard returns.

CONQUEROR will cover the appropriate resolution when an item is confirmed to be defective, damaged, misprinted, or incorrectly fulfilled.

We strongly recommend using a trackable shipping method for customer-paid returns.

CONQUEROR is not responsible for customer return packages that are lost in transit.

NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Items that have been worn

  • Items that have been washed

  • Items that have been altered

  • Items damaged after delivery

  • Items returned more than 30 days after delivery

  • Gift cards

  • Items specifically marked Final Sale

This does not affect your rights regarding defective or incorrectly fulfilled merchandise.

ORDER CHANGES & CANCELLATIONS

Our products may enter production shortly after an order is placed.

If you need to cancel your order, contact us at conqueror.supporter@gmail.com as soon as possible.

Orders can only be canceled if they have not yet entered production.

Once production begins, we cannot guarantee cancellations, product changes, size changes, or color changes.

Please carefully review your order before completing checkout.

QUESTIONS?

If you have any questions about a return, refund, or order issue, contact:

conqueror.supporter@gmail.com

Please include your order number when contacting us about an existing purchase.

CONQUEROR
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